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While the Service Providers strive for excellence and deliver their absolute best during every service, clear boundaries must be established to ensure their safety, prevent liability issues, and guarantee the highest practical quality of service. The following exclusions and limitations are based on years of field experience and the cleaning professionals’ judgment.

If you have any questions about the items listed below or how they apply to your home, please call us to discuss. We want to ensure that both you and your assigned cleaning professional are fully satisfied with the agreed-upon scope of work!

Safety and Liability Exclusions

For the safety of the Service Providers and the protection of your property, they are unable to perform the following tasks:

• Active Service Conflict: Service Providers cannot clean concurrently with other tradespeople (e.g., plumbers, painters, construction crews) working in the home. Service must be postponed until the other contractors are finished and the area is safe.
• Heavy Lifting Policy: Service Providers are strictly prohibited from lifting, pushing, or moving heavy items such as large pieces of furniture, refrigerators, stoves, or entertainment centers. They will clean accessible areas around these objects.
• Handling Delicate Objects: To mitigate the risk of accidental breakage, the Service Providers will clean around valuable, highly fragile, or unstable items, including mounted pictures, vases, or delicate collectibles, rather than moving them.
• Height and Reach: For safety, Service Providers cannot clean surfaces that require climbing higher than what can be reached using approved, professional telescopic cleaning tools. If your home requires cleaning above these limits, we can recommend a specialized, licensed outside service.
• Infestation Cleanup: Service Providers reserve the right to decline service in homes suffering from active rodent or insect infestations. Professional remediation must be completed by an exterminator before cleaning can safely resume.
• Hazardous Materials/Odors: Service Providers do not engage in specialized remediation or removal of strong biological or chemical hazards (e.g., mold, excessive animal waste, severe smoke residue, or bodily fluids).

Specialization Exclusions

These items are considered specialized services that fall outside the scope of general residential cleaning:

• Excessive Pet Hair Removal: While standard upholstery vacuuming is included in Deep Cleans, guaranteed removal of highly saturated, embedded pet hair is excluded. This task is often time-prohibitive, and Service Providers rarely find the end result satisfactory. They will make their best effort, but complete removal cannot be guaranteed.
• Specialized Surface Treatments: We do not provide deep floor treatments such as steam cleaning, carpet extraction, floor polishing, waxing, buffing, or grout sealing.
• Post-Renovation/Construction Cleanup: Service Providers are not equipped to handle the intensive dusting and debris removal required after major renovation or construction projects.
• Exterior Glass: Cleaning exterior windows or glass doors is excluded from standard service offerings.
• Appliance Internals: Service Providers only clean the accessible exterior surfaces of dishwashers and washing machines; they do not clean the internal mechanisms or water lines.
• Light Bulbs: Service Providers do not handle or clean light bulbs due to the high risk of damage or electrical hazard.
• Paint/Residue Removal: Service Providers do not perform the removal of solidified paint splatter, dried adhesives, or heavily caked-on construction residue from any surfaces.
• Walls and Baseboards: Service Providers avoid rigorous scrubbing or abrasive cleaning of heavy scuffs, marks, or deep-set stains on painted surfaces (walls, baseboards) to prevent potential damage, paint removal, or discoloration.

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